We offer a 2 year warranty for our Xtend brand batteries and a 1 year warranty for name-brand or OEM batteries.
To initiate a warranty claim email us at firstname.lastname@example.org or call us at 866-514-2590. We will need your order number, order date, product name or product ID and the issue you are having. Customers are responsible for shipping charges on warranty items.
What the Warranty Covers
Our warranty covers failures and defects in materials and workmanship after 30 days of purchase and up to 2 years for our Xtend brand batteries and 1 year for OEM name-brand batteries. Gradual loss of charging capacity is normal for rechargeable batteries and is not considered a defect.
Our batteries have a 1% failure rate. If a battery does fail it will usually happen right away. If your battery fails for any reason during the first 30 days, submit a return request and we will replace the battery at no charge and cover the shipping costs. Read more about how to initiate a return on our Return Policy page. Battery failures are more likely to be caused by an under-powered charger, battery management software glitches or charging circuit failures on the motherboard. Our tech support can help you diagnose your issue if this happens.
Shipping costs associated with the warranty exchange are not covered and need to be paid when making the warranty claim.
What is Not Covered Under Warranty:
-Batteries ordered from other companies
-The battery is only discharged and can be recharged and can still be serviceable
-Batteries damaged from abuse, overcharging, improper installation, freezing or improper conditioning
-Removal of warranty stickers or tampering with internal battery components
-The battery is improperly sized for the laptop computer power requirements
-The laptop no longer powers on when plugged in (this is not a battery issue)
-The warranty is good for no more than two replacements
-Our return/warranty policy only covers exchanges initiated inside the United States. A battery outside of the US cannot be returned for any reason.
-An 80% charge capacity remaining after 1 year is considered normal and is not a defect and not subject to a warranty replacement. The normal capacity after 2 years is 60% of the original capacity.