Advanced issues found

Questions? Call us at 866-514-2590

How to find your laptop battery:

First, select your brand from the items menu
Then, select the family or series
Finally, select your model number from the list

You can also find your battery by searching the battery part number or laptop model number. Go to our battery part number finder for help finding your part number.

Not all laptop batteries are created equal

The number of cells, the cell design, the lithium-ion powder, even the manufacturing process all affect performance. Cheap batteries wear out six times faster than high quality laptop batteries. We guarantee only high-quality laptop batteries.

How to tell if your laptop battery is really the problem?

If your laptop is giving you a warning message that you need to replace your battery you can skip the troubleshooting and order a battery.

If your laptop doesn't turn on while it is plugged into the wall you likely have a charger or hardware problem and not a battery problem.

If your laptop works without the battery while it is plugged in you likely have a battery problem.

Go to our battery will not charge to 100% page for more details.

Advanced issues found

How fast can we get your order to you?

We understand you need your laptop battery as fast as possible. Nearly everything we offer can be at your door as soon as tomorrow. If you are not in a hurry we offer free ground shipping inside the US.
The shipping deadline for all ground shipping methods is 2:00 pm EST. All expedited shipping orders must be placed by 4 pm EST. Expedited shipping requires a signature for delivery.
NOTE: We are unable to refund your shipping costs for shipments delayed due to weather or other events outside the carriers control. This also includes delays due to the shipments classified as dangerous goods. Lithium batteries are considered dangerous goods and carriers will not guarantee delivery times for any package classified as dangerous goods. and as such we are not able to refund for delays in transit. For more info go to our Shipping info page.

What if your new laptop battery didn't fix the problem?

We offer a 30-day money-back guarantee on all batteries. If the new battery did not solve your issue, the battery was not the cause of your issue or you received a defective battery. If we sent a defective battery we will replace it with a brand new battery for free within the first 30 days. If you discover that you did not need a new battery you can return it for a full refund on the battery less shipping costs within 30 days. Here you can find out more about our return policy.

If your new laptop battery is working correctly but not charging - often giving the battery status message: "plugged in not charging" - try following the chart below. Find out more on our Laptop Battery FAQ page.

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